BravoCare

BravoCare is a growing marketplace that connects healthcare clinicians and facilities for on-demand shifts

I was brought on to helped to improve several key features by conducting research and usability testings to deliver research-backed high-fidelity wireframes. 

ROLE
  • UX/UI DESIGN
  • UX RESEARCH
TOOLS
  • FIGMA
  • Sketch
  • MAZE

TIMELINE

May 2021 - Nov 2021
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PROJECT goals

1

Easy Profile and Shift Management

Allow clinicians to easily set up profiles, payments, apply/manage shifts, etc.

2

Streamline Staff and Admin Management

Help healthcare facilities to easily manage staff, create reports, carry out administrative needs, etc.

3

Support for the Bravo Team

Aid the internal Bravo team to better manage and support both the facility and healthcare worker, create reports, etc.

DISCOVERY

Research and User Interviews

The majority of the user research was provided by BravoCare, which has extensive daily contact with its members and has collected long-term data to improve their platform.

Additionally, we conducted user interviews with current nurses using BravoCare to validate our hypotheses.

User Archetypes With the research provided, there are 3 main archetypes.

Clinicians
Needs
  • Easily bid for available shifts and manage existing shifts
  • Ability to clock in/out during shift
  • Communicate with the facilities
  • Ability to upload credentials and other documents
pain points
  • Currently have to call the BravoCare team for various tasks such as shift changes, documentation verification, timesheet recording, etc.
Facilities Scheduler
Needs
  • Ability to add/cancel shifts
  • Get notified if shifts are filled
  • Manage clinicians
  • Perform admin tasks (invoicing, approving timesheets, etc.)
  • Communicate with clinicians
  • Create reports
pain points
  • May have multiple facilities to manage and want a single platform to manage them all
Bravo Team
Needs
  • Ability to manage clinicians and facility clients
  • Vet/recruit shifts, credentials, etc.
  • Approve time
  • View reports
  • Automate current workflow
pain points
  • Heavy data on dashboards/reports is difficult to interpret with current data visualization
  • Need to be in daily contact with clinicians with current manual workflows
Information Architecture

Clinician Task and User Flows

To visualize user behaviors and identify areas for improvement, I created task and user flows that mapped out their needs and navigation between pages.

DESIGNs

With all the information gathered so far, I used the existing component library to design these wireframes and prototyped it in Figma to map out the journey of how clinicians can apply for available shifts, submit hourly bid rates, view applied shifts, facility information, and more.

Usability Testing

I conducted five virtual usability tests with current clinicians using the platform. Using Maze, I observed them as they navigated through the high-fidelity prototype to better understand their user behavior. There were a total of 5 participants. Each participant was asked:

  1. To go through the user journey of applying for available shifts and review booked shifts. 
  2. For their preference of the 2 booked shifts screen and shift time formats. 

Apply and Bid for New Shifts Overall, participants found the new designs easy to use and encountered few obstacles when applying for shifts, adjusting hourly rate bids, etc. A participant noted it was easier to use and understand than the existing version.

Content

  • Participants prioritized pay rate and commute distance when searching for new shifts.
    • One prioritized pay rate over commute, while another valued commute over pay.
  • 1/5 liked the option to upload a profile picture and would use it if available.

Design

  • 1/5 participants liked how the available shift screen offers more shift details at a glance when searching for shifts to apply for.
  • 3 participants preferred the start and end shift time to be viewed together because that is the format they are most used to.

Booked Shift Layout

3/5 participants preferred the condensed calendar format.

  • They are familiar with the calendar format due to their experience with similar formats on email platforms.
  • If they've worked at the facility before, they only need to view the shift time and facility name on their weekly shift calendar.

 2/5 participants preferred the more detailed format. 

It has all the essential shift info at a glance. 

next steps

The anticipated behavior to easily navigate through the screen to perform the desired tasks was confirmed based on the feedback received. The next steps for this project will be:

  1. Make iterations on the current screens based on the testing feedback before handing them off to the development team.
  2. Begin the same process for the other archetypes.
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